Return Policy
We want you to have a positive shopping experience with heyday.ph. If you encounter any issues with your purchase, we offer a Return, Replacement, and Refund Policy to ensure your satisfaction. Please review the following guidelines for our return process:
Return Eligibility
Product Condition: To be eligible for a return, replacement, or refund, the product must be unused and in its original packaging. It should be in the same condition as when you received it.
Timeframe: You must initiate the return process within 7 days from the date of delivery. After this period, unfortunately, we cannot accept returns.
Return Process
Contact Customer Support: If you wish to return, replace, or request a refund for a product, please contact our customer support team at hey@heyday.ph. Provide your order details and the reason for the return or replacement. Our customer support team will guide you through the process.
You must provide the following information in requesting a return:
Name:
Email or Contact number:
Order Number:
Date of Purchase:
Date of Order receipt:
Proof of Purchase (if no order number is provided, please include a proof of purchase)
Issue (describe the issue you have with our product)
Documentation (can be photos and/or videos for support)
*No Unboxing video, no return which is also indicated in our packaging.
Return Approval
Our team will assess your return request if it is within our return eligibility. We reserve the right to refuse returns that do not meet the eligibility criteria or if the return request is made beyond the specified timeframe.
Return Reason
Eligibility for Return:
1. Defective or damaged items purchased from Heyday store are eligible for return, 2. Returned items must be in original packaging/condition, Note: We will not require receipt for as long as the purchase is verified and made via heyday.ph
Note: Returns will not be accepted under the following conditions:
Non-Returnable Items: Items with tampered seals/packaging, compounded vitamins/supplements, expired items beyond 15 days of purchase, and items damaged due to mishandling by the buyer. Important Note: Heyday reserves the right to decline returns/exchanges as per Philippine consumer laws (RA 7394, RA 10918) and regulations by DTI, FDA, and DOH.
Return Authorization: Once your request is approved, you may be issued a Return Authorization (RA) number and instructions on how to proceed.
Return Shipment: You are responsible for arranging and covering the shipping costs for the return shipment unless stated. We recommend using a trackable shipping method to ensure the safe return of the product. Please ensure that the RA number is clearly marked on the package.
Replacement Process
Product Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned above.
Replacement Options: If the return is approved and a replacement is requested, we will provide you with a replacement product of the same or similar model, subject to availability.
Refund Process
Refund Options: If a refund is requested instead of a replacement, we will process the refund according to your preference:
Store Credit: You may opt for a store credit, which can be used towards future purchases on our website.
Original Payment Method: If preferred, we can issue a refund directly to the original payment method used during the purchase.
Refund Timing: The timing of the refund may vary depending on the payment method and financial institution. Please allow a reasonable processing time for the refund to be reflected in your account.
Non-Returnable Items
Please note that certain items are not eligible for return, replacement, or refund due to hygiene and safety reasons.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact our customer support team within 7 days of delivery. We will assist you in resolving the issue by providing a replacement, exchange, or refund.
