Return Policy

At Heyday Philippines, we want you to have a seamless shopping experience. If you encounter any issues with your purchase, we offer a Return & Exchange Policy to ensure your satisfaction. Please read the guidelines below.

Eligibility for Return & Exchange

  • Defective or damaged items purchased from Heyday are eligible for return or exchange.

  • Items must be in their original packaging and condition.

  • Returns must be initiated within 30 days of purchase.

  • A valid official receipt is required.

  • Hey Club Loyalty Members may return items without a receipt, provided the item tags remain intact.

Chilled, Frozen & Refillery Food Items

For safety and quality reasons, frozen, chilled, and refillery food items cannot be returned or exchanged once they leave our store.

Non-Returnable/Exchangeable Items

Heyday does not accept returns or exchanges for the following:

  • Items with tampered seals or packaging.

  • Compounded vitamins & supplements.

  • Expired items beyond 15 days of purchase.

  • Items damaged due to mishandling by the buyer.

Heyday reserves the right to decline returns/exchanges in compliance with Philippine consumer laws (RA 7394, RA 10918) and regulations set by DTI, FDA, and DOH.

Return & Exchange Process

Step 1: Contact Customer Support

Email hey@heyday.ph with the following details:

  • Name

  • Email or Contact Number

  • Order Number

  • Date of Purchase

  • Date of Order Receipt

  • Proof of Purchase (if no order number is provided)

  • Issue Description

  • Supporting Documentation (photos and/or videos)

⏳ No unboxing video, no return policy applies. This is also indicated in our packaging.

Step 2: Return Authorization

  • Our team will assess the request based on our return eligibility criteria.

  • If approved, you will receive a Return Authorization (RA) Number and instructions.

Step 3: Return Shipment

  • The customer is responsible for return shipping costs, unless stated otherwise.

  • We recommend using a trackable shipping method.

  • Ensure the RA number is clearly marked on the package.

Exchange Guidelines

  • Only defective or damaged non-food items, sealed beauty products, and general merchandise are eligible for exchange.

  • Exchanges must be for the same item.

  • If the exchanged item's value is lower than the original purchase:

    • The customer may select an additional item to cover the price difference.

    • The excess amount can be credited as store credit to their HeyClub account.

Refund Process

  • If a refund is requested instead of an exchange, we offer two options:

    • Store Credit: Can be used for future purchases.

    • Original Payment Method: Refund will be issued back to the original payment method.

  • Refund Timing: Processing times may vary based on the payment method and financial institution.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us at hey@heyday.ph within 7 days of delivery. We will assist you in getting a replacement, exchange, or refund.

Contact Us

For any concerns regarding our Return & Exchange Policy, reach out to hey@heyday.ph. Our team is here to help ensure a hassle-free shopping experience.