Shipping and Payment
Shipping Policy
We offer shipping nationwide (Philippines). Please note that shipping availability may vary depending on the destination.
Order Processing Time
Orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods
We utilize reliable third-party shipping carriers to ensure safe and efficient delivery of your orders. The available shipping methods may vary depending on your location and the size/weight of the package. During the checkout process, you will be provided with the available shipping options and corresponding costs.
Shipping Timeframe
The estimated shipping timeframe depends on the shipping method and your location. Estimated delivery times are to be used as a guide only and will only commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.
Same Day Delivery
For orders received before 2pm
Metro Manila and selected areas on Rizal, Cavite and Bulacan
Not Applicable on Sundays and Holidays
Orders made during Sundays & Holidays will be delivered on the next working day
- Metro Manila: 3 to 5 days
- Luzon: 5 to 7 days
- Visayas: 7 to 10 days
- Mindanao: 7 to 10 days
Tracking
Once your order has been shipped, please message our customer support via heyday.gocommerce@gmail.com to request for the updated tracking number or link that you can use to track the status of your shipment. You can use this information to monitor the progress of your delivery.
Shipping Charges
Shipping charges will be calculated and displayed during the checkout process based on the destination, package weight, and chosen shipping method. Please note that additional customs duties, taxes, or fees may apply depending on your country's regulations, and these will be your responsibility.
Undeliverable Packages
In the event that a package is returned to us due to incorrect address information provided by the customer or failure to accept delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Out of Delivery Zone
For locations tagged as outside the delivery zone, orders are required to be picked up at the branch within 5 - 10 days.
Order Tracking and Support
If you have questions or concerns about your order's shipping, please reach out to our customer support team at hey@heyday.ph. We will be happy to assist you and provide updates on the status of your shipment.
Payment Policy
Accepted Payment Methods
We accept the following payment methods:
- Cash on Delivery (COD)
- Credit and debit cards
- Digital Wallet (GCash, Maya, etc.)
- Online Banks
- Installment
- Buy Now, Pay Later (Billease, Tendopay)
COD (Cash on Delivery) is accepted for purchases not exceeding ₱2,500.00. For orders above this amount, kindly use a different payment method.
Please ensure that your payment details are accurate and up to date.
Payment Gateway
We are partnered with different merchants in helping our customers to secure and process their payments. Here is the list and guide on how to use these merchants.
- Paymongo
- Dragonpay
- Billease
- Tendopay
Please note that if there are any technical issues with the third-party payment system, we will try to fix them. If needed, we will process refunds according to our refund policy.
Payment Security
We prioritize the security of your payment information and utilize industry-standard encryption and security measures to protect your data during payment processing. However, please remember that no way to send data online or store it electronically is completely secure. We cannot promise total security.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation via email. This confirmation will include details of your order, including the items purchased, shipping address, and payment information.
Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once an order has been shipped, it cannot be canceled, and our standard return policy will apply.
Currency and Pricing
All prices displayed on our website are in Philippine Pesos (Php) and are subject to change without prior notice. The final amount charged to your account may change a little. This is due to currency conversion rates and any fees from your payment provider.
Tax and Duties
Depending on your location, additional taxes, customs duties, or fees may be applied by your local authorities. You are responsible for these charges. We suggest checking with your local customs office for more information before you order.
If you have questions or concerns about our Shipping and Payment Policy, please contact our customer support team. You can reach them at hey@heyday.ph.
